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Who is Trilogy Care
Trilogy Care supports older Australians to live well at home for longer, by helping them build the Home Care Package they want and need.
Why Trilogy Care?
Trilogy Care has first-hand experience supporting Australians to self-manage their Home Care Packages. They draw on this experience to empower you to continue to live an independent, healthy, and supported life in the home you love. Unlike traditional providers that charge upwards of 30-35%, Trilogy Care stands out with its low fee structure, charging only a 15% or 26% fee for its services.
This transparent pricing model ensures that care recipients receive exceptional care without incurring excessive costs, allowing them to maximise the value of their Home Care Package, and ultimately receive the maximum number of hours from the services you receive from Barossa Aged Care.
What is Self-Management?
Self-management is a way for you to manage the service providers you use and how your Home Care Package budget is spent. It gives you the flexibility to:
• Design and plan your own care plan with a dedicated care partner
• Choose the service providers you would like to work with
• Gain more control over how your Home Care Package funds are spent
• Increase your care hours with lower management fees
SWITCHING HOME CARE PACKAGE PROVIDERS
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In three simple steps!!
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Switching Home Care Package providers may sound like an overwhelming task but once you’ve selected your new provider, you can switch easily by following three simple steps.
Call your current provider
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• Call your current Home Care Package provider to provide notice that you intend to transfer.
• Nominate a termination date with them. Try to arrange a minimum of a 1-2 week notice period. During this notice, your current provider will continue providing services to you whilst you conduct the onboarding process with Trilogy Care
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Retrieve and reactivate your referral code
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• Call My Aged Care on 1800 200 422
• Request that they reactivate your Home Care Package referral code.
• Make a note of what the referral code is
* You can also do this on the My Aged Care online portal
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Contact your coordinator
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• Give your coordinator your referral code
• Commence onboarding with Trilogy Care through your coordinator.
Following the above steps and ensuring you have the correct information can make the process seamless and stress-free.
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1300 459 190 | trilogycare.com.au
